Committed to quick and convenient delivery of citizen services, Government of Rajasthan launched e-Mitra platform in year 2002 with the objective to deliver all Government and Private citizen centric services as permissible under the Law of Land at the doorstep of common man in a transparent and cost effective manner.

Currently, over 600 G2C and B2C services are being provided through this platform across all rural & urban areas in 33 districts of the State. New services are being added to its fold regularly. The idea is to link the residents of the state, especially in the rural areas, to a basket of information and services through an IT-enabled service delivery interface. Residents can avail the services through below service delivery points:

• Online web-based e-Mitra application
• e-Mitra mobile app
• 80000 IT enabled physical kiosks
• Interactive Automatic 15000 e-Mitra Plus Service ATMs
• e-Mitra @Home

G2C services such as online submission of application forms for various recruitment exams; digitally signed certificates for bonafide, caste, minority; pan card; ration card; Jan Adhaar etc. are being provided through e-Mitra. B2C services include services of Banking and Insurance, Agriculture, e-Commerce, Online education, Telemedicine sectors. To further facilitate the common man, e-Mitra platform offers all payment methods such as cash, net banking, credit/debit cards. Further, e-Mitra platform enables its users by reducing the requirement of document upload with various application forms by verifying data online. Online validation is being done from Jan Aadhar, Aadhar, driving license, water and electricity bills etc reducing the requirement of document upload with application forms.